Returns info

Giftsvalla makes its absolute best effort to produce your wonderful on-line searching expertise. If you're still left wanting on account of any issue, we have a tendency to assist you to get into whichever method we will. Yet, we tend to don't offer the choice to come orders as we tend to turn out customized written merchandise that square measure made-to-order to your demand.

Please get in reality with us at +91-9599-804-805 or send an email at info@giftsvalla.com for to any extent further queries.  Please do include all important details on your order together with a photograph, order number & your contact details. Requests regarding refunds should be made within 1 day of delivery or shipment date. The refund can occasionally take up to 31 days to take effect.

Refund will be processed based on the mode of payment of the order Refund processed through Credit card / Debit card will reflect in the next Credit Card/ Bank statement.

Order Cancellation info

As we dispatch each and every order from our end on the same day of receiving it, therefore, Giftsvalla requests that in any case, if you need to cancel an order, please do so within 12 hours of placing the order.

Any Deal product with 1 Re or below Rs. 10 prices will not be cancelled and the customer has to pay the shipping charges for the delivery of any product falling in Special Deals category. If due to some technical error, the customer has been able to place the order which falls under deals category (without paying any shipping charges), in such cases, Giftsvalla reserves the right to cancel the order anytime.

NOTE : Giftsvalla won't be able to cancel any of the specific Deal orders.

NOTE : With effect from 1 Feb 2016, any refund if initiated by Giftsvalla in its sole discretion, in respect of cancellation of order by the customer, can only be processed in terms of Gift Vouchers. Gift Voucher shall be valid for 6 (six) months from the date of issue and would apply on the Website catalogue (www.giftsvalla.com). Gift Voucher can be used only once and will not be exchanged for anything other the products/services as specified therein. Once used, it expires automatically and no refund or return will be entertained in relation to the purchases/orders made with it.

Notwithstanding anything contained herein the Terms and Conditions, any Discount Voucher issued to you by Giftsvalla can be used only once and will expire thereafter, even if the order/delivery is unsuccessful.

Note: A refund will be processed by Giftsvalla in the event Giftsvalla determines that the cancellation of the order is due to Giftsvalla's incapability of fulfilling the order.

Problems with an Order

Giftsvalla makes every effort to ensure that you receive excellent service. If, at any time, you experience problems with an order, please let us know.

Note: Giftsvalla will not entertain any complaint after 48 hours from the time of delivery.

Note: Giftsvalla will not entertain any complaint about perishable products like fresh flowers, cake etc. after 24 hours from the time of delivery.

Note: In case of personalized orders, if the picture, name, initials etc, won't be provided by the customer, then Giftsvalla is neither liable nor responsible for the delay.

Refund

• A refund can only be requested in case of service failure. Our team will evaluate whether an order qualifies for a refund and the decision of the management will be final. Under no circumstances will the refund amount can exceed the amount paid by the customer. We are not liable for any loss or claim beyond the amount actually paid by the customer.
  
• Our team works very hard to deliver the finest quality and service experience to its customers. For us, our customers and business are most important and we really care about delivering the best.
• In the rare case of service failure or quality complaint, you can write HERE and our team will respond to you within 8-12 working hours.
• Our team will process a quick investigation on your order and in case of any quality/service failure found, we assure you to re-deliver your product with complimentary flowers within the next 24 hrs.
• While we really understand "Message on Card" is extremely important to be accompanied with flowers and gifts. However, due to a large number of complexities, we, unfortunately, do not guarantee the accuracy and delivery of such messages. It goes without saying that every possible care and attention is taken to ensure we do not miss these messages. However, we will not take any guarantee about spelling mistakes or missing messages on the Gifts. What's best here is that we rarely miss your messages. And in cases, usually, our support team goes that extra mile to assist and take care of your every order complaint and concern and makes an extra effort to put things right as and when possible.
• If anyone make double/twice payment by mistake, then extra payment will be refund in 5-7 days
• No refund is possible during valentine's week

Got Question?

Call us 24/7: (9811-902-400)

E-mail: info@giftsvalla.com